At SE Associates, we take a comprehensive and holistic approach to consulting, aimed at delivering sustainable success in building a signature brand experience while aligning with the organization's established values and cultures.
We are delighted to have Dr. Buck Tang, an esteemed consultant with over 30 years of experience in customer experience, at the helm of our team of seasoned consultants. Dr. Buck's impressive track record of awards and expertise in the field make him a valuable leader in our efforts to deliver top-notch customer experience consulting services.
We specialize in transforming customer experience, working closely with organizations to deliver the art and science of signature experience. Our holistic consulting approach covers all aspects of customer experience transformation, including developing a differentiated Signature Experience DNA, creating Customer Journey Blueprints and Backstage Experience Matrix, and implementing Signature Experience Sustenance. With our proven methodology, organizations can design and deliver a signature experience that creates a competitive advantage.
Our “House of Signature Experience” is a comprehensive collection of training programs designed to develop the foundational competencies required for delivering sustainable and exceptional service experiences. Our range of programs is targeted at service professionals from frontline staff to senior leaders, and encompasses topics such as service mindset and skills, as well as service innovation. These programs are tailored to meet the specific needs of each participant group, ensuring that the learning outcomes are relevant and applicable.